btit and xbtit are provided "as is" and without any warranty. Any express or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the authors be liable to any party for any direct, indirect, incidental, special, exemplary, or consequential damages arising in any way out of the use or misuse of this package.
Sometimes people encounter content posted on a site powered by btit/xbtit that they disagree with, take offence to or believe infringes on their copyrights. Here are some Frequently Asked Questions to help you determine your best course of action. Please read this page before contacting us with a complaint, as many questions will be answered below.
"I see a "BtiTracker by Btiteam" or "xbtit by Btiteam - isn't it your site?"
btit/xbtit is an open source free CMS software package that webmasters can download and install on their own websites. If you see a copyright as above, it probably means that the webmaster of the site is using our software. This means that no, the site isn't ours - they simply use our product.
"What's the fastest way to get results?"
The first rule in dealing with site abuse is keeping a level head and being civil. Firing off an email threatening litigation and throwing around insults will only galvanize them against you. Always make the first step a polite notice indicating the nature of your complaint and a polite request for resolution. If this message is ignored, then proceed accordingly. Contact their host, or perhaps have your lawyer send a proper cease and desist letter. Keep in mind though - don't lose your cool. More often than not, the slight is unintended, and can readily be resolved.
"Who should I contact with my complaint?"
The first person you should contact is the owner of the site. Register on the site, find the owner/administrator and send them an email or personal message. If they do not respond to your petition you should contact the host of the site, to determine whether or not the site is in contravention of the host's acceptable use policy.
"How can I contact the owners of the web site"
The first way is to register on the web site in question, and try to contact them through the tools provided on the site. If that fails, try examining the whois information for the website. A great tool for checking whois information is http://www.checkdomain.com.
"They are posting my copyrighted material, how do I stop them?"
The first step is to get in touch with the owner of the site. If you can prove that the material is being distributed without permission, contact the host to have them temporarily suspend the offending account.
